Frequently Asked Questions
Everything you need to know about your Rakabot experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I change or cancel my order?
To change or cancel an order, please contact our customer support team within 12 hours of placement. Once an order has entered the shipping process, it cannot be modified.
Are your products covered by a warranty?
Yes, all Rakabot products come with a standard 1-year manufacturer warranty against defects in materials and workmanship.